The hotline to contact sassa on is 0800601011 toll free number but because of the busy nature of the line usually it is very difficult to get your call through. Respond timely to the request for additional information and continue to certify if you are not back to work full-time. If you don't have a lawyer, either get an agreement on the issues involved or set it for trial. If you've got a lawyer, talk to your lawyer. It's up to litigants to insure their litigation gets before the judge.
Pending means the case isn't closed/disposed. Most times Realtors don't like to show homes that are pending, but I've seen several situations where contracts have fallen through and a home that was pending goes back to Active status. Active means that the home is currently available for sale, whereas pending means the home is under contract for purchase.